Refund policy

At KIMU, we take pride in carefully sourcing and preparing each of our products. Because our coffee, tea, and matcha products are consumable goods, all sales are final.

We do not accept returns, exchanges, or cancellations once an order has been placed. Please review your order carefully before completing your purchase.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@drinkkimu.com, and we will work with you to resolve the issue.

KIMU reserves the right to review requests related to damaged or incorrect items on a case-by-case basis.